We sincerely apologize, but we are unable to assist with this matter at our store.
Please contact our specialized department at the following number for further assistance.

Phone Number: 0120-640-055

Hours of Operation: 7:00 AM to 9:00 PM (excluding New Year’s holidays)
Please note that assistance is available in Japanese only.

The appraised value will be reduced if the product you are requesting to be bought; is as follows:

• ・Missing “important accessories”
• ・Prominent dents
• ・Malfunctioning
• ・Mold, haze, etc.
• ・Scratches on the lens
• ・Serial number is missing or unreadable
• ・Image sensor has dirt or scratches that cannot be removed with a blower
• ・Waterproof, splashproof, and dustproof products with tears in the ring that performs the function
• ・Other cases that we determine to be “problematic”

“Important accessories” are accessories that cannot be used continuously without them, or are necessary for carrying.
*All items are genuine products from the manufacturer.

1. 1. Battery
2. 2. Charger
3. 3. AC cord, AC plug, etc. for connecting the charger to the outlet
4. 4. AC adapter for charging the camera
5. 5. Cables for connecting the AC adapter for charging the camera to the camera
6. 6. Flash included with mirrorless cameras
7. 7. Tripod mount, lens case, lens hood attached to large lenses

Please note that even if there are multiple accessories of the same type, the appraisal amount will not be increased. (Example) If two or more genuine batteries are included when there is only one battery included Please note.

If there are any problems after you apply, such as the following, we will contact you.

[If you uploaded an image of your ID when applying online]
Please check that none of the following applies to you, and then complete the procedure again from the information email.
Once we have confirmed your ID, we will send you a packing kit.

●Not valid as proof

Please prepare one of the following documents.

• ・Driver’s license
• ・Health insurance card
  (No photo is OK, but please mask the insured symbol, number, and insurer number so that they are not visible (take a photo hidden. Images that have been edited after taking the photo cannot be used))
• ・Passport
  (Only those issued by February 3, 2020 and within their expiration date are accepted. Those issued after February 4, 2020 cannot be used.)

●Expired

Please prepare a document that is within its expiration date.

●Does not match the name on the application

Please prepare a document with the same name as the application.

●Does not match the address on the application

Please prepare a document with the same address as the application. Purchase applications and packing kits cannot be sent to an address different from the address on your ID. If you wish to apply using the address listed on your ID, please submit a new application as changes to your application cannot be made in accordance with the secondhand goods dealer law. In addition, we will cancel your current application, so please reply to the notification email to that effect.

Date of birth does not match the application date

We believe that the date of birth listed on your ID is correct. In this case, please submit a new application as changes to your application cannot be made in accordance with the secondhand goods dealer law. The items you have requested to be purchased will be returned to you.

● The “insured person symbol, number, and insurer number” on your health insurance card are not hidden

Please mask the insured person symbol, number, and insurer number so that they are not visible, then take a photo and upload it. (Masking…Please take a photo with the relevant parts hidden. Images that have been edited after the photo is taken cannot be used.)

● Images have been edited

When masking the insured person symbol, number, and insurer number on your health insurance card, “images that have been edited after the photo is taken and hidden” cannot be used. When taking the photo, please cover the relevant parts with paper, sticky notes, etc.

●There is a problem with the thickness

Please upload a photo of your ID from an angle that clearly shows the type and thickness of the document.

[Sample of image to be uploaded]
＜Sample for driver’s license＞

＜Sample for health insurance card＞

The process from application for buying and payment is as follows.
*This applies if the applicant is over 18 years old and the identification documents are a driver’s license or health insurance card.
*This applies if there is no other information to be communicated.

1. 1. Application for buying (application for packing kit) Upload identification documents (in the case of driver’s license or health insurance card)
2. 2. Receive the packing kit shipping email at the registered email address
3. 3. Receive the packing kit
4. 4. Place the items you wish to sell in the packing kit (Note 1) and attach the included courier delivery slip to the box (Note 2)
5. 5. Request pickup from the customer service center listed on the courier delivery slip
6. 6. Receive the appraisal results at the registered email address [2-3 business days after the arrival of the packing kit]
7. 7. Select buying or return, and approve your selling
8. 8. Enter the transfer account [Enter your account information and request an immediate transfer] (Note 3)
9. 9. Receive payment (account transfer)

＜Caution＞

• （Note 1）
  • 【１】 If you select “Copy of Resident’s Certificate” as your ID, please include a copy of your resident’s certificate (issued within 3 months, no My Number, no photocopies allowed).
  • 【２】 If you are under 18 years old, please include a parental consent form completed and stamped by your guardian.
  • 【３】 If you applied by phone, please fill out the buying application form and include it. If the above does not apply, please include only the item you are requesting to sell.
• （Note 2）
  Please be sure to use the included cash-on-delivery courier slip. We will keep a record of the inquiry number on the cash-on-delivery slip, and by linking it to the application acceptance number, we will use it as part of our identity verification based on the secondhand goods dealer law.
• （Note 3）
  Depending on the financial institution you specify, it may take some time for the transfer of the purchase price. *If the buying price exceeds 1 million yen, it will take some time.

In most cases, the transfer is completed one week after you send the buying request to us. (For reference) The “packing kit” will be shipped on the business day after you apply online. We will contact you about the appraisal results within 2 to 3 business days after your buying request arrives. The money will be transferred to your designated account on the next business day after we receive your account information. (However, if the purchase price is over 1 million yen, it will take 2-3 business days.)

We will send you “bubble wrap”, “Yamato Transport cash-on-delivery slip”, and “double-sided printed documents (※)” to wrap your important purchase request in the cardboard box size you specified. ※Double-sided printed documents … “A side: About documents when returning” and “B side: How to use the packing kit” are printed on both sides. “A side: About documents when returning” This is an explanation of the documents when returning, so please be sure to check it.

• ・Direct buying application form
  If you selected “copy of resident’s card” as the identification document when applying, or if you applied for buying by phone, please fill out and send it together with the buying request. If you uploaded an image of the identification document when applying, you do not need to fill it out.
• ・Direct buying application consent form
  If you are under 18 years old and applying for buying, please make sure that your guardian fills out and stamps this form and sends it together with the buying request.

Please be sure to send it using the enclosed “Yamato Transport Cash-on-Delivery Invoice”. We will record the inquiry slip number of the cash-on-delivery invoice and use it as part of our identity verification. If you send it using any other invoice, you will need to send and return the application documents again.

Only JPEG format (.jpg, .jpeg) can be uploaded. We cannot check images in HEIF format (.heif, .heic).

[For iPhone users] If you are using an iPhone with iOS 11 or later, the image will be saved in HEIF format when you take a photo. If you take a photo with your iPhone and then copy it to a computer, it will remain in HEIF format, so please convert it to JPEG format before uploading. If you upload directly from your iPhone, it will automatically be converted to JPEG format.

Please limit the size of each image to 10MB.

Sorry, but we only accept orders within Japan. We do not accept customers from embassies or US military bases in Japan, as it is difficult to verify their identity.

There is no shipping cost. We will cover all costs.

There are cases where we cannot put a price on them, but we will appraise them if you send them to us.

Please contact the “Direct Purchase Center” below.
Shinjuku Kitamura Camera Store Direct Purchase Center
Phone inquiries: 050-3000-0266
Email inquiries
*Monday to Saturday: 10:00 to 18:00 (excluding New Year’s holidays)
*Sunday: Closed