Kitamura Co., Ltd. (hereinafter referred to as “the Company”) commits to providing safe, trustworthy, and useful information to ensure customer satisfaction by complying with the Personal Information Protection Law and handling personal information appropriately.
Furthermore, regarding individual numbers and specific personal information (hereinafter referred to as “specific personal information, etc.”), the Company will comply with the obligations stipulated in the “Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures” (hereinafter referred to as the “My Number Law”) and handle them appropriately.

1. Definition of Personal Information
The Company defines personal information as information that can identify a specific living individual, such as “name,” “address,” “telephone number,” “email address,” and “photo/image data.” Information that may not directly identify an individual but can do so when combined with other information, as well as personal identification codes specified by ordinance, are also included in personal information.
For specific personal information, it will be defined according to the My Number Law.

2. Acquisition and Purpose of Use of Personal Information
The Company will acquire personal and specific personal information, etc., through proper means. When holding personal information, it will be used for the following primary purposes. When using our services, the purpose of use and the person responsible for handling will be specified in advance, or the purpose will be notified to the person promptly after acquisition, or it will be published.
– Printing and printing services of the Company
– Communication for the Company’s services
– Sending goods or invoices for the Company’s services
– Contact and reservation status confirmation when booking the Company’s services
– Billing processing and fund management associated with purchases and acquisitions
– Responding to various inquiries from customers
– Analysis for providing better services to customers
– Providing customers with beneficial coupons or information about new services
– Utilizing images taken at Studio Mario as training data for AI model development
– Use in related operations as mentioned above
Personal information, whether digitalized or not, will be used only by a limited number of personnel within the scope of the purpose.
Specific personal information will only be used within the scope of purposes defined by the My Number Law.
Personnel will not use personal and specific personal information, etc., except when necessary for their duties.

3. Acquisition and Use of Non-Personally Identifiable Information
Cookies are used to protect customer privacy, improve convenience, deliver advertisements, and obtain statistical data. Furthermore, behavioral targeting advertising services are used to deliver appropriate advertisements to users.

For more details, refer to the “Cookie Policy.”

4. Implementation of Appropriate Information Security Measures
The Company appoints a “Personal Information Protection Manager” and takes appropriate measures to prevent unauthorized access, loss, alteration, and leakage. Non-digitalized personal information (such as application forms, vouchers, etc.) will also be properly stored.

5. Education and Audits
The Company regularly provides “personal information handling” education to employees who handle personal and specific personal information, etc.
Furthermore, audits are conducted regularly to ensure that personal and specific personal information, etc., are handled appropriately.

6. Provision of Personal Information
Except as permitted by the Personal Information Protection Law and other laws, the Company will not provide personal information to third parties without the prior consent of the individual.
Furthermore, specific personal information, etc., will not be provided to third parties, regardless of the individual’s consent, except as permitted by the My Number Law.

7. Outsourcing of Personal Information Handling
The Company may outsource all or part of the handling of personal and specific personal information, etc., to the extent necessary to achieve the purposes of use. In such cases, contractors with sufficient protection levels are selected, and appropriate measures are taken through contracts, etc.

8. Inquiries Regarding Handling of Personal Information
For inquiries regarding personal and specific personal information, etc., held by the Company, please contact the following:

“Personal Information Inquiry Desk”
[For postal correspondence]
6-16-6 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023
Kitamura Co., Ltd. Headquarters, “Customer Consultation Room”

[For telephone inquiries]
050-3116-8888 Reception hours: 10:00-19:00 (except for the end of the year and New Year holidays)

[For email inquiries]
Please use the “Contact Us” on the website
Personal Information Protection Manager: Head of Information Management

9. Revision of the Privacy Policy
The Company may revise this Privacy Policy. In such cases, notifications will be promptly provided on the Company’s website.

[Supplementary Information]
The Company operates stores based on franchise agreements. Personal information collected at these stores will be handled in the same manner as at directly managed stores.

Kitamura Co., Ltd.
President and CEO Hiroyuki Hamada
6-16-6 Nishi-Shinjuku, Shinjuku-ku, Tokyo, Shinjuku Tatsumi Building

For the privacy policy prior to the revision, please see here.